STIHL FAQ

Matching accessories can be found on the 'Accessories' page in the navigation.

You can view the digital version of the catalogue on our website. You can also pick up the paper version in the store.

To register your device and enjoy the benefits complete the 5-step registration process within 30 days of purchase. To register your product you will need the serial number and date of purchase.

You can find the serial number on a sticker on your device or in the product manual.

If you register your product you will benefit from 21 196.21'onths of additional warranty on your STIHL machine.

All products are eligible for the extended warranty. This warranty may vary by device.

After you have registered your product you will receive a confirmation by email.

To take advantage of the extended warranty you must retain your invoice and confirmation of product registration and present them to the dealer.

All data that you provide to us personally is sent via the standard and secure SSL (Secure Socket Layer). SSL is a secure and proven standard that is also used in online banking for example. You can recognize a secure SSL connection by the extra "s" after http (https://) in the address bar of your browser or by the lock at the bottom of the page. We also use appropriate technical and organizational security measures to protect your personal data stored with us against manipulation partial or complete loss and unauthorized access by third parties. Our security measures are continuously improved in line with technological progress.

Information about the disposal of used batteries:

Batteries and accumulators do not belong in household waste but you are legally obliged to return them. Used batteries and accumulators can contain substances that are harmful to the environment and health if they are stored or disposed of incorrectly. However they also contain important raw materials such as iron zinc manganese or nickel and are recyclable. You can return them to us after use or hand them in free of charge in your area (for example in the store at a municipal collection point or at our dispatch warehouse). Returns to the point of sale are limited to end users for the usual quantities as well as to used batteries that the seller has in its possession or has included in its new battery range.

The crossed-out wheeled bin symbol means that batteries and accumulators must not be disposed of with household waste. Below this symbol you will also find the following symbols and their meanings:

• Pb: The battery contains lead
• CD: Battery contains cadmium
• Hg: the battery contains mercury

Information about electrical and electronic equipment:

We comply with the Electrical and Electronic Equipment Act (ElektroG) and would like to draw your attention to the following points as a customer:

Used electrical appliances do not belong in household waste. Consumers are legally obliged to hand them in at a designated collection point in a shop or at the town hall. You can also hand in your old appliance free of charge at our shop.

If possible remove the batteries and dispose of them as described in the section 'Information on disposal of used batteries'. For devices with memory we recommend erasing your personal data.

The waste bin symbol means that used electrical appliances should not be disposed of with household waste. They may contain substances that are harmful to the environment and health. Encourage the reuse of these appliances for example by donating them to charities. Old appliances can also be recycled because they contain important raw materials.